At Bower, we put our customers best interests at the heart of our business. Every member of our close-knit team works hard to offer the best service every time, all the time.
And we do this because we believe this is the only way we can provide a dedicated, tailored, honest and genuinely useful service.
Over the years, we’ve received many industry awards for our service. But we’re even more honoured to receive real, positive feedback from our customers and referral partners.
It makes all of us feel extremely proud that our ethos works so well – and for so many people.
Here are just some of the kind comments we’ve recently received from our professional introducers who have trusted their equity release clients to us…
I wish to thank Bower Retirement for providing my clients equity release advice that saved them from a forced sale of their property. The client is not in good health and he indicated to me that without an equity release plan in place they would have to move; he felt he would not survive such move. You can imagine the relief when Bower Retirement managed to provide the equity release plan to pay off outstanding capital the mortgage debt.
The client had recently used another IFA firm equity release and was advised no lender would offer any terms due to timber frame construction, so when Bower Retirement provided the solution he and his wife could not thank you enough. I now know where to come when recommending clients for equity release.
Brian Brett, Consultant Adviser, Pensions and Wealth Management Ltd
Darren completed a case for me earlier in the year for a woman living on her own looking to extend her property. A mortgage and second charge were out of the question due to age and earnings. You put me on to Darren who made several visits to the client.
Firstly, to get the full facts and introduce himself and at a speed that suited the cautious customer he subsequently completed her loan. Darren never hurried the client, always mindful of her concerns and always kept me up to date every time he had a meeting.
Very good service provided in a timely and sensitive manner.
Tony O’Sullivan, Owner, Buckinghamshire Mortgage Company Ltd
I would like to thank you and Chris, for arranging the Equity Release for my clients, who were in a very difficult situation both personally and financially; due to the clients’s very poor state of health with severe heart problems, they were in danger of having there home repossessed imminently at the same time as the clients planned major heart surgery.
With Chris’ excellent professionalism, he was able to reassure the lender, that equity release was in progress and gain their acceptance to hold off repossession and eviction.
This case went on a bit longer than anticipated due to the client’s ill health and hospitalisation, which has now gratefully completed to everybody’s relief.
My clients are now stress free financially, this can only aid the client’s recovery.
Thank you all, for your excellent professional help and most importantly, the human approach to bringing this very difficult case to completion.
Of course it goes without saying that myself and my staff and advisers, will most certainly continue to recommend Bower Retirement.
Barry Davis, Director, Lighthouse Services Ltd